If you find yourself in a situation where your electricity in Croatia has been disconnected due to non-payment, it can be very unpleasant. However, there are steps you can take to resolve the situation as quickly as possible and avoid it in the future. Here are some tips that can help.
Preventing Problems
The best way to avoid problems with electricity disconnection is to prevent them. On the HEP (Hrvatska elektroprivreda) portal, you can create an account and monitor your payments and electricity consumption. It is recommended to deposit more money in advance to have peace of mind and not worry about unexpected outages. Check every six months to see if you are in credit or debt. If you have no consumption, you will not lose your money.
Electronic Access and Notifications
Request electronic access to the HEP portal. This step allows you to see all monthly bills and receive notifications of any outstanding payments. Similarly, you can receive bills for water, municipal waste, and other services electronically. Some of these services are available through Croatian apps and require a Croatian phone number.
Responding to HEP Notifications
If HEP has called and warned you about a possible disconnection due to an unpaid debt, it is important to act quickly. If you do not pay the debt within 10 days, your electricity may be disconnected. In such a case, it is better to monitor the situation and respond promptly. HEP usually handles everything via email, so keep your contact information up to date and regularly check your email inbox.
Resolving the Situation After Disconnection
If your electricity has already been disconnected, the quickest solution is to visit a HEP branch in person. It is recommended to go to the nearest branch, such as in Zadar, and pay the debt on the spot. If possible, also try to arrange for a quick reconnection.
Further Steps and Contacts
If you do not have access to any information or accounts, call the HEP free info line: 0800 300 303. The operators should provide you with the necessary information and advise you on how to proceed. In some cases, it can take up to 5 days to be reconnected, even if all payments are made.
Conclusion
Disconnection of electricity due to non-payment is an unpleasant experience that can be easily avoided by regularly monitoring and paying your bills. Use the electronic services of HEP and other service providers to keep track of your obligations and avoid unpleasant surprises. If disconnection occurs, act quickly and contact HEP directly or through the info line to resolve the situation as soon as possible.
